Terms of Engagement & Cancellation

1. Engagement and acceptance

An engagement may be agreed verbally, electronically or in writing, subject to applicable law.

By confirming a booking or accepting a proposal, the Client agrees to the applicable fees, scope of services and these terms, provided they have been communicated and accepted before or at the time of agreement.

2. Individual appointments

Appointments may be cancelled or rescheduled without charge at least 24 hours in advance.

Cancellations within 24 hours or failure to attend may result in a charge of 100% of the agreed session fee, except in exceptional circumstances.

3. Workshops and scheduled consulting assignments

Unless otherwise agreed: at least 7 calendar days' notice, no cancellation fee, excluding work already completed and non-refundable commitments; less than 7 days' notice, 50% of the agreed fee; less than 48 hours' notice or non-attendance, 100% of the agreed fee.

4. Consulting projects and long-term engagements

For fixed-fee projects cancelled before commencement, a cancellation charge of up to 20% of the agreed project fee may apply, where justified by preparation, reserved capacity or other demonstrable loss.

Where work has commenced, services already delivered and agreed non-recoverable expenses remain payable. Additional reasonable compensation may apply for proven loss resulting from cancellation at an inopportune time, subject to applicable law.

For ongoing advisory or retainer arrangements, 30 days' notice is requested for planning purposes unless otherwise agreed. This does not restrict any mandatory statutory right of termination.

5. Fees and payment

Fees are confirmed individually through a quotation, booking confirmation or other agreement. No fixed consulting prices are published under these terms.

Invoices are payable within 15 calendar days unless otherwise agreed. Approved travel, accommodation and third-party expenses may be charged separately.

6. International engagements

Unless otherwise agreed, engagements are governed by Swiss law, subject to applicable mandatory laws and jurisdiction rules.

Any project-specific agreement takes precedence over these general terms.

7. Exceptional circumstances

ALTIORA reserves the right to waive or adjust cancellation charges in exceptional circumstances. Where ALTIORA cancels an appointment, an alternative date or appropriate refund will be offered.