Privacy policy

1. Who is responsible for your data

Katrina Lancaster, trading as ALTIORA, sole proprietorship (raison individuelle), Chemin des Epinoux 5, 1052 Le Mont-sur-Lausanne, Switzerland, UID CHE-144.088.348, is responsible for the personal data collected on this website.

Contact: katrina.lancaster@hotmail.com. Responsible person: Katrina Lancaster.

2. What data we collect and why

Contact form. When you write to us through the Contact page, we collect the details you enter (name, company, email, phone if given, topic, message) to answer your enquiry. They are kept for as long as needed to handle your request, then deleted or archived in line with our legal obligations.

Booking. Sessions are booked through our booking tool. We receive your name, email address, the service and the time slot you chose, and any message you add. For in-person sessions this is also how we confirm your booking and send you the office address. Booking data is kept for the duration of our relationship and for as long as our accounting obligations require.

Payment. Online sessions are paid in advance by card or TWINT through our payment provider. In-person sessions are paid after the session by TWINT, or by invoice for companies. We never see your full card details; we receive a confirmation of payment and your billing details for our accounts, kept for the legal retention period for accounting records.

Client form for hypnosis and NLP sessions. Before a first session you receive our client form by email. It asks about your situation, your goals and your health (current treatment, medication). Health information is sensitive personal data. We process it only with your explicit consent, given when you sign the form, only to prepare and conduct your sessions, and we never share it. You may return the form by email or bring it to the session. It is stored securely and deleted at your request or when our work together ends.

Session notes. Notes taken during coaching or hypnosis sessions are confidential and used only to follow your progress.

Audience measurement. This website currently uses no analytics. If we add audience measurement later, it will be a tool that works without cookies and without identifying you, and this policy will be updated.

We send no newsletter and use no advertising or tracking.

3. Who we share your data with

We share your data only with the providers needed to run this website and our services:

Website hosting: [hosting provider and country to confirm]. Email: [email provider to confirm; Infomaniak, Switzerland, recommended]. Booking: TidyCal (United States). Payments: Stripe (Stripe Payments Europe, Ireland; data may be processed in the United States).

Where a provider processes data outside Switzerland and the European Union, the transfer relies on the safeguards in that provider's data processing terms, such as an adequacy decision or standard contractual clauses (art. 16 and 17 FADP). [Mechanism per provider to confirm before publication.]

If you visit this website from the European Union or the United Kingdom, the processing of your data may also fall under the GDPR or its UK equivalent, in addition to the Swiss FADP.

4. Your rights

You can contact us at any time to exercise your rights over your data, including your right of access (art. 25 FADP), and to ask for correction or deletion, by writing to katrina.lancaster@hotmail.com. We reply as quickly as we can.

5. Cookies

This website sets no cookies and uses no tracking. Details are on our Cookies page.

6. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or disclosure.

7. Changes

This policy may be updated. The date of the last update appears at the top of this page.